Please see our Ordering Help page for online ordering instructions.
Customer & Ordering Info
LOGOED PRODUCTS
Embroidery: direct embroidery of logo &/or text.
Ultra Colour: patented process allows for full colour decorating of logos and/or photos on many items.
Imprinting: direct ink imprinting of logo &/or text.
Etching: laser or sandblast etch of logo &/or text.
SETUP CHARGES
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- New Artwork: setup charges apply as stated on the product pages.
- Artwork on file (repeat orders) Setup Charges: exact repeat orders (same SKU) and repeat artwork applied to a different SKU 50% of original setup cost per item (for resizing and copy changes)
IMPRINT/ETCHING AREA DIMENSIONS
If not stated on the product page, please contact us for a complete list of imprint area dimensions and artwork templates.
COLOUR & PANTONE INFORMATION
We do not imprint or embroider in the exact corporate or Pantone colours but will make every effort to achieve as close a match as possible. Logo colours will vary with the colour of the underlying material. Dye lots may vary with each order. In tee packs, the item and imprint colours may not match other items.
ART PROOFS
Virtual sample proofs will be provided for approval of all new art. They are merely a representation of the finished product to help the purchaser envision what their logo will look like on the finished product. Virtuals never look exactly the same as the actual product. Logos may be smaller or larger, colours may not look exactly the same. This is due to optimization needed to place an image on a real item versus a flat image.
MINIMUM ORDER REQUIREMENTS
Minimum order: $100.00 (C). Minimum quantities listed for individual products.
EMBROIDERY
- Embroidery files supplied must be in recognized format (e.g. DST).
- When sending a logo, please send colour version and/or indicate colour separations as required.
- Logos are created in up to 5 colours.
Digitizing Charge for Embroidery
There is a flat charge for digitizing logos: up to 12,000 stitches, the charge will be $95.00 (G). For logos with higher stitch counts or for digitizing very large logos (e.g. for flags), a quote will be provided on request. Note that large, embroidered logos as found on flags can run between 30,000 and 60,000 stitches.
Embroidery Charge (Unless otherwise specified)
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- Up to 5000 stitches included in price.
- Stitch counts greater than 5000 – add $0.58 (C) per 1000 stitches (unless otherwise specified).
FULL COLOUR/ULTRA COLOUR
- Decorating process allows for customization of logos and/or photos in full colour on many items, using a wide array of unique background effects and imprint colours.
- Files should be supplied as high-resolution images (300 dpi min.) to produce the sharpest image.
- Washing instructions for ultra colour items: machine wash in cold water and hang to dry.
IMPRINTING
- Imprinting charges shown with items include 1 colour imprint; multi-colour imprinting also available (ask for quote).
GLASS & CRYSTAL INFORMATION
ETCHED GLASS
- All deep etching and printing of Glassware and Crystal is done in-house.
- Small bubbles, chill marks and other variations are inherent to Glassware and Crystal and are not considered defects.
PACKAGING - Etched Glass
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- Standard packaging – Wine glasses 2 per box, other glasses 4 per box unless otherwise indicated.
- Non-standard packaging additional charges apply as stated on the product
- Items marked “Box Set” are shipped in one box with a stock picture label.
- Custom labelling available – please inquire.
Other charges
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- 2nd location etching (on base or other side of surface), per item - $8.67 (C)
- Reverse etching (frosted with clear text) - NO charge
IMPRINTED GLASS:
- Prices include one colour imprint unless otherwise shown.
PACKAGING - Imprinted Glass
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- Standard packaging – bulk.
- Non-standard packaging - additional charges per box (white box) apply as stated on the product pages
Other charges
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- Ink colour change in same order - add $75.00 (C) per extra colour (min. 24 pieces)
- 2nd imprint colour (max. 2) add $0.50 (C) per glass plus 50% repeat setup.
- 1 colour imprint in 2nd location (e.g. on opposite side of glass), add $3.00 (C) per glass.
- Pre-production Sample - regular price plus applicable set-up charge(s) as shown above.
GENERAL INFORMATION
ARTWORK & LOGOS
Please provide a digitized version of logo, indicating colours or changes where necessary, and send by e-mail to: mail@jwgnow.com, together with your company name and purchase order number. Our artist will use your information as required. Electronic art must be supplied in a vector format in one of the following file types: CDR, EPS, PDF, AI. High resolution (600 dpi) TIF or JPG files may also be acceptable. Files must be readable on a PC. Faxed logos or unsuitable art will be subject to a redraw charge of $100.00 (C) per hour unless other arrangements have been made.
ART APPROVAL
One initial artwork proof per order will be produced at no charge for confirmed orders only and sent via e-mail. Corrections or changes required to the initial proof will also be produced at no charge. Any further changes to the artwork will be billed at $100.00 (C) per hour. A signed approval of the artwork must be received before production can begin. Delay in approving art may affect delivery date or result in rush charges. Colours represented in electronic proof do not necessarily match actual production colours.
RUSH ORDERS
Rush orders may be subject to express shipping charges.
SHIPPING
All orders are F.O.B London, Ontario. We make every effort to ship by the fastest yet most economical method. However, customer deadlines, etc. may affect our method of shipping, and additional shipping charges may be incurred. We cannot guarantee the transportation time for each order. Claims for shipping discrepancies or damaged goods must be made within 10 days of shipment.
OVERRUNS & UNDERRUNS
Minimum orders are listed for each item. On custom imprinted merchandise, an overrun of up to 8% is possible and will be charged on a pro-rated basis. Underruns are rare.
CANCELLATION OR CHANGES
Work in progress cannot be stopped or revised without incurring charges to date. Completed logoed orders cannot be cancelled. Production of orders often begins immediately upon receipt of the order, even if the delivery date is months away.
RETURNS
Merchandise may not be returned without our prior authorization, at which time pick-up or shipping arrangements will be made by one of our sales representatives. Package(s) must be returned within 10 days of authorization. Due to the disproportionate cost, return shipments sent Collect will be refused and returned to the customer. Return authorization number must appear on the outside of the package(s) being returned. JWG will repair or replace merchandise at our discretion. Returns of non-defective merchandise must be received in the same condition and packaging in which they were originally shipped. A restocking charge of 15% will apply.
PAYMENT TERMS
First-time customers and customers without open credit – credit card payment prior to start of production.
Customers with approved credit – terms net 30 days for payment by cheque or EFT. Credit card payments will be processed upon shipment of order. 1.4% per month (18% per annum) on past due accounts. NSF cheques subject to replacement by a bank certified cheque, which must include all fees incurred as a result.
NEW CUSTOMER ACCOUNTS
In order to be considered for an open credit account, new customers must provide a completed credit application form including bank and trade references.
MISCELLANEOUS
Prices are subject to change without notice and will prevail at the time of shipment. All sizes listed are approximate. Items may not be exactly as shown. E & O E.
All prices are in Canadian dollars. US dollar payments are accepted and will be converted at the current Bank of Canada rate at time of order.
Please note additional tariffs may apply for items shipped to the United States.
